Explanations of terms:


Password:

You can make sure that other people cannot access your paysafecard by giving it a password. Once a password has been assigned, it must be entered for each and every transaction and cannot subsequently be deleted.

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Value:

This value represents the credit balance of your paysafecard when making a purchase.

Serial number: The serial number is a unique identifier for your paysafecard. If you need to contact paysafecard you should always quote this number (but never divulge the PIN code).  
 
PIN code:

The PIN code is the 16-digit secret number that you use to authorise your payments and credit queries. Never tell anyone the PIN code of any paysafecard that has any credit left on it.

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Available credit balance: You can check your available credit balance under credit balance overview. This sum is still available to you for transactions.
    
Clearing:

As soon as you click "Pay" in your webshop's paysafecard payment window, the corresponding sum of money will enter the clearing process from your paysafecard and will be set aside for transfer to the webshop.

If there are exceptional circumstances (e.g. a technical problem) that make it impossible for the webshop to successfully carry out your transaction, then your account will be credited the sum in question Your account is credited automatically, normally within two hours of your transaction. The credited amount is then at your disposal again.

If you have any queries concerning transactions that are in the process of clearance, please e-mail us the serial number of your paysafecard.

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Date of manufacture:

Every paysafecard displays a date of manufacture.

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Contact us:

Please use the contact form for any queries regarding your paysafecard. 

Promotional cards:

Some paysafecards can be redeemed only with specific partners. Please note any text printed on the card and/or any accompanying text that appears with your PIN code.    

Under exceptional circumstances sums that are deducted from your paysafecard may not immediately be credited at the webshop. In this case please e-mail us the serial number of your paysafecard and the transaction data from the detail view under credit balance query. We will then contact the webshop on your behalf. Contact us

Prepaid Services Company Ltd. is an electronic money institution authorised and regulated by the Financial Services Authority in the United Kingdom (Register number: 475502). The Financial Services Authority’s Register can be accessed through www.fsa.gov.uk.