1.

What is paysafecard?

paysafecard is Europe’s leading prepaid payment method that you can use to pay for items online quickly and easily without having to disclose credit card numbers or bank account related data. For more information about paysafecard, please go to menu item “Inform”.

paysafecard is available worldwide from more than 350,000 sales outlets. You can find the nearest one in our sales outlet search.

2.

How do I pay online using paysafecard?

Simply enter your 16-digit PIN in one of our 3,500 partner web shops. You can combine up to ten paysafecards per payment process and pay for items up to $500 online.

3.

What does “in payment” mean, and how long is an amount in payment for?

As soon as you click on “Pay” in the paysafecard payment window, the amount will be transferred to the web shop. As a rule, the money will be available to the web shop within a few minutes.

If the web shop should be unable to carry out the transaction (e.g. due to technical problems), the amount will be credited back to your paysafecard. It will then generally be available to you no later than two hours after the transaction.

If after that period the amount in payment cannot be viewed on your paysafecard, please e-mail us the serial number of your paysafecard.

TIP: The precise length of payment can be viewed under menu item View credit, under “Details”.

4.

Why was an amount debited from my paysafecard but not credited to the web shop?

Usually, a technical problem during the transaction triggers this rare error. If one hour later the amount has still not been credited to the web shop, please contact us.

Just send us an e-mail containing the following information about your paysafecard transaction, which you can view under “Details”: Serial number of your paysafecard, your e-mail address, the nickname you used to register with the web shop.
We will be happy to contact the web shop for you to ask for the transaction to be repeated.

5.

How much credit do I have?

You can check your credit any time under “View credit”.

6.

How long is my paysafecard valid for?

Your paysafecard has no expiration date. Your credit will therefore not expire either. However, there will be a maintenance fee after 12 months (see point 7).

7.

Are there any additional costs or charges when I make purchases using my paysafecard?

For the first 12 months, paysafecard does not charge you a maintenance fee. 12 months after you have bought your paysafecard you will be charged a maintenance fee of $ 2 per month, which will be deducted from your credit.

8.

Where can I use paysafecard?

paysafecard is accepted as a payment method by more than 3,500 web shops. Here you can find a selection of our partner web shops.

9.

What do I do with the remaining credit on my paysafecard, and how do I pay for an amount that exceeds the credit on my paysafecard?

You can use the remaining credit to make other purchases. If the purchase price exceeds your remaining credit, you can simply use several paysafecards for the payment process. You can combine up to ten paysafecards per payment process and pay for items up to $500. In the payment window, simply click on “Enter more PINs”.

Tip: Under “View credit” you can find out your remaining paysafecard credit any time.

10.

Can I cash in the credit on my paysafecard?

paysafecard credit can be transferred back. If the transfer is requested within two weeks of purchase, it is free of charge. After that, we deduct a processing fee of $7,50 from your credit.

To initiate a refund, please contact our service team.

11.

Can I use my paysafecard to pay in currencies other than US dollars?

No.

12.

How secure is it to pay with paysafecard?

It is very important to paysafecard that you can make payments online easily and securely. Since there are black sheep on the Internet, however, please take note of our security guidelines.

13.

How can I register for the paysafecard newsletter?

You can register for the paysafecard newsletter here. Please also indicate whether in addition to the standard paysafecard newsletter you would also like to receive a newsletter that is tailored to your specific interests such as games. We will then send you a confirmation e-mail. Simply click on the link in the e-mail to activate your subscription. You will then receive the latest information about voucher promotions, competitions, news and special offers.

14.

How can I unregister from the paysafecard newsletter?

Simply click on the link at the bottom of the newsletter. There, you can change your details (e.g. your e-mail address), subscribe to a specialist newsletter or unregister from the paysafecard newsletter.

By the way: you can only receive the specialist newsletter together with the standard paysafecard newsletter.

15.

What are advertising cards?

Some paysafecards can only be redeemed at select partners or within a certain time period. Please see the text on your card or the text accompanying your PIN.