Privacy Policy
(Revision May 24, 2010)
This policy describes the way we collect, store, use and protect your personal information. We may amend this policy at any time by posting a revised version on our website. The revised version will be effective at the time we post it. In addition, if the revise version includes a substantial change, we will provide you with 30 days’ prior notice by posting notice of the change on the “Policy” page of our website.
A. Collection of Information
The type of information submitted to or collected by paysafecard.com varies depending upon the nature of the activity and relationship with paysafecard.com.
1. Browsing the Websites: When you browse the company’s website (including the payment application), paysafecard may collect information regarding the domain and host from which you access the Internet, the Internet Protocol addresses of the computer or Internet Service Provider you are using, and anonymous site statistical data. This information is collected for the purpose of assessing the effectiveness of the company’s website and for security reasons.
2. Inquires: The website contains various names, company e-mail addresses, and fax numbers that you may use to solicit information about the website, paysafecard.com services, and the company in general. When you send us an e-mail, send us a fax, or contact us by telephone, paysafecard.com may store the inquiries and their contents, including any personally identifiable information you may have provided. Any personally identifiable information you submit via an inquiry is collected only with your knowledge and active participation.
3. Other: We may collect additional information from or about you in other ways not specifically described here. For example, we may collect information related to contact with our customer support team or in cases where a direct to bank account refund is requested. Personal data may be collected, if required by a Distributor/Merchant, when you provide personal data to a Distributor/Merchant as part of a transaction.
B. How We Protect and Store Information
We store and process your information on our servers, and we protect it by maintaining physical, electronic and procedural safeguards in compliance with applicable US federal and state regulations. We use computer safeguards such as firewalls and data encryption, we enforce physical access controls to our buildings and files, and we authorize access to information only for those employees who require it to fulfill their job responsibilities.
C. How We Share Information with Other Parties
We may share information with:
• Law enforcement, government officials, or other third parties when
o We are compelled to do so by a subpoena, court order or similar legal procedures
o We need to do so to comply with law
o We believe in good faith that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity, or for investigations.
• Merchant/Distributor may share information with paysafecard.com when
o We are compelled to do so by a subpoena, court order or similar legal procedures
o We need to do so to comply with law
o We believe in good faith that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity, or for investigations.
paysafecard.com will not sell or rent any of your information to third parties for their marketing purposes and only shares your personal information with third parties as described in this policy.
D. Anti-Money Laundering and Counter-Terrorist Financing Statement
As a company with a global presence, paysafecard is committed to full compliance with all applicable laws and regulations regarding Anti-Money Laundering (“AML”). paysafecard.com’s policy is to prevent people engaged in money laundering, fraud and other financial crimes, including terrorist financing, from using paysafecard.com’s services.
paysafecard.com has robust policies and procedures to detect, prevent and report suspicious activity. To comply with OFAC (Office of Foreign Asset Control) requirements, and global sanctions, we screen applicable collected information against government watch lists. In addition, we may request that you provide us with documentation to help prove your identity or for business verification purposes. We report suspicious transactions to the financial intelligence unit in the respective country.
E. How to Contact us about Privacy Questions
If you have questions or concerns regarding this policy, you should contact us by writing to us at paysafecard.com, USA, Inc., Attn: Compliance Department, 5 Penn Plaza, 19th Floor, New York, NY, 10001.