Do you have questions about paysafecard?
Find frequently asked questions and answers about using paysafecard here. Simply browse the different categories or use the search bar.
How do I get a refund of the balance of my paysafecard PIN?
Refunds via the paysafecard service team
- A copy of the paysafecard PIN(s).
- Your bank account details (including: Bank name, routing number, account number, account holders name).
- A copy of the photo ID (passport, ID card or driving licence) of the account holder with the valid address.
- The complete and current address of the account holder (house number, street name, town/city, county and postcode).
Please remember that refunds incur a processing fee of 40 AED - this is deducted from the balance of the paysafecard PIN(s). Furthermore, a refund can take up to 11 working days.