Do you have questions about paysafecard?
Find frequently asked questions and answers about using paysafecard here. Simply browse the different categories or use the search bar.
What should I do if my 16-digit paysafecard has been used without my permission?
If you suspect that your 16-digit paysafecard has been used without your permission, you can protect your remaining credit by blocking it here. If you suspect that you have become a victim of fraud, you should contact the police immediately; we can provide the police with all of the relevant information. If none of these scenarios apply to you, please contact us at firstname.lastname@example.org and attach a legible copy of your 16-digit paysafecard. Don't forget: Keep your 16-digit paysafecard safe and do not pass it on to unauthorised third parties.