I won a paysafecard PIN in a competition, but I'm unable to use it. What do I do? I won a paysafecard PIN in a competition, but I'm unable to use it. What do I do?If you won your paysafecard in a competition, it is normally only redeemable at the online shop that the competition…  

What is the balance of my paysafecard PIN? What is the balance of my paysafecard PIN?Use our balance check feature to view the current balance of your paysafecard PIN.  

Can I reverse a transaction? Can I reverse a transaction?No. It is not possible to cancel a payment. Please note: Once a transaction has been successfully completed, it is no longer possible to transfer the paid amount back. If…  

What does "processing" mean? And how long does a payment remain in "processing"? What does "processing" mean? And how long does a payment remain in "processing"?Once you click on "Pay" in the payment panel, the transaction amount is sent to the online shop. The…  

I have been locked out of my computer and I receive a notification demanding a payment using paysafecard to regain access to it. What do I do? I have been locked out of my computer and I receive a notification demanding a payment using paysafecard to regain access to it. What do I do?Important: If you have received such a notification to…  

I was able to freeze my paysafecard PIN in time. How do I get my money back? I was able to freeze my paysafecard PIN in time. How do I get my money back?If you managed to freeze your paysafecard in time, it is possible to receive a refund of its balance to your bank account.…  

How do I check to see if my paysafecard PIN has been successfully frozen? How do I check to see if my paysafecard PIN has been successfully frozen?Enter the 16-digit paysafecard PIN in our Check Balance service. If your paysafecard PIN has been frozen, you will receive…  

What should I do if my 16-digit paysafecard has been used without my permission? What should I do if my 16-digit paysafecard has been used without my permission?If you suspect that your 16-digit paysafecard has been used without your permission, you can protect your remaining…  

I have won or received a paysafecard PIN as a gift. Where and how can I use it? I have won or received a paysafecard PIN as a gift. Where and how can I use it?This free paysafecard PIN can only be redeemed at the named partner company. It is not for resale and each customer may…  

What do I do if I have used a paysafecard PIN at an unauthorised online shop? What do I do if I have used a paysafecard PIN at an unauthorised online shop?In such a case we are unable to take any responsibility. We recommend only using paysafecard at authorised online shops…