Refunds

1. How long does it take to refund the balance of my paysafecard PIN?

   Refunds usually take up to eleven working days to complete. You will be informed by e-mail as soon as your request has been processed.

2. The refunded amount hasn't been transferred to my bank account. What do I do?

   Please remember that a refund can take up to eleven working days. If this time has already passed, please send us an e-mail with the refund reference number and the serial number(s) of the paysafecard PIN(s) to info@paysafecard.com.

3. How do I get a refund of the balance of my paysafecard PIN?

   Refunds via the paysafecard service team

   To apply for a refund, please send an e-mail with the following information to info@paysafecard.cominfo@paysafecard.com:

   • A copy of the paysafecard PIN(s).
   • Your bank account details (including: Bank name, routing number, account number, account holders name).
   • A copy of the photo ID (passport, ID card or driving licence) of the account holder with the valid address.
   • The complete and current address of the account holder (house number, street name, town/city, county and postcode).

   Please remember that refunds incur a processing fee of 40 AED - this is deducted from the balance of the paysafecard PIN(s). Furthermore, a refund can take up to 11 working days.