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How do I get a refund of the balance of my paysafecard PIN?

Refunds via the paysafecard service team

To apply for a refund, please send an e-mail with the following information to

  • Your bank account details (including: Bank name, BSB (Bank State Branch), bank account number, account holders name).
  • A copy of the paysafecard PIN(s).

Additional documents which may be required:

  • A copy of a valid form of official photographic ID (e.g. passport, driving licence or ID card - front and back)
  • Proof of address, such as an electricity bill, certificate of registration, tax assessment etc.)

Please remember that refunds entail a processing fee of 7.50 AUD which is deducted from the balance of the paysafecard PIN(s). Refunds may take up to eleven working days to process.