Do you have questions about paysafecard?
Find frequently asked questions and answers about using paysafecard here. Simply browse the different categories or use the search bar.
How do I get a refund of the balance of my paysafecard PIN?
Refunds via the paysafecard service team
To apply for a refund, please send an e-mail with the following information to email@example.com:
- Your bank account details (including: Bank name, BSB (Bank State Branch), bank account number, account holders name).
- A copy of the paysafecard PIN(s).
Additional documents which may be required:
- A copy of a valid form of official photographic ID (e.g. passport, driving licence or ID card - front and back)
- Proof of address, such as an electricity bill, certificate of registration, tax assessment etc.)
Please remember that refunds entail a processing fee of 7.50 AUD which is deducted from the balance of the paysafecard PIN(s). Refunds may take up to eleven working days to process.