Contact us!

Just use our contact form for all your questions about our products.

Send us an e-mail

If you prefer to send us an e-mail, please send it to

Should you have to wait a little longer for our paysafecard service team to get back to you, please feel free to browse our comprehensive FAQs in the meantime.

Locking paysafecard PIN(s)

If you become the target of fraud, you can lock your paysafecard PIN(s) around the clock. This immediately protects your existing balance from further attacks.

Please note: Locked PINs can no longer be used to make payments! However, you are still able to request a refund of the existing balance of your paysafecard PIN(s).


All the ways you can contact us at a glance

However you decide to contact us, the paysafecard service is happy to help you with your questions.