Strong Customer Authentication is a European regulatory requirement which aims at making online payments more secure, along with safeguarding customers’ money and personal details.

As a result, we may sometimes ask you for additional authentication when you log in or complete a payment. In such cases you will be required to confirm your login/transaction via a 6-digit code sent to your mobile phone or via a 6-digit verification code sent to your e-mail address.

You’ll be asked to set up 2-factor authentication during your first login after you’ve registered for PaysafeCard:

1. Download and install the PaysafeCard mobile app. Keep your web browser open.
2. Log in to your PaysafeCard account on the app and confirm your 2FA setup. You can also activate login via biometrics (face or fingerprint recognition) on your mobile device.
3. You’ll receive a push notification on your phone which you should confirm to set up the additional authentication.

If you don’t receive the push notification, make sure you’ve enabled such notifications for the PaysafeCard app. You can check and enable them from the settings of your smartphone. If this still doesn’t work, request a verification code via SMS by clicking:

• ‘Don’t have a smartphone?’, if you haven’t yet installed the mobile app or
• ‘Can’t receive push notifications?’, if you’ve already installed the app

Can I skip the two-factor authentication?

Yes, you can skip it on some occasions:

• When you sign into your PaysafeCard account, you may check the ‘Trust this device’ box to make your logins fast and easy. To manage your trusted devices, go to Security > Two-factor authentication > Trusted devices in your account.
• When you instruct a payment to an online shop, during the confirmation step, you may flag the merchant as ‘trusted’ to make the next payments to them faster. To manage your trusted online shops, go to Security > Two-factor authentication > Trusted online shops.