Do you have questions about paysafecard?

Find frequently asked questions and answers about using paysafecard here. Simply browse the different categories or use the search bar.

I won a paysafecard PIN in a competition, but I'm unable to use it. What do I do?

If you won your paysafecard in a competition, it is normally only redeemable at the online shop that the competition was held in partnership with. paysafecard PINs won in competitions are only redeemable within a certain time frame. You can find the expiry date on the back of the paysafecard that you won or in the e-mail in which you received the paysafecard PIN. You can find information on paysafecard PINs won in competitions here.

In some cases, it is necessary to combine the paysafecard PIN you won with a minimum payment amount. You can find this information on the back of the paysafecard PIN that you won or in the e-mail in which you received it.