Do you have questions about paysafecard?

Find frequently asked questions and answers about using paysafecard here. Simply browse the different categories or use the search bar.

How do I get a refund of the balance of my paysafecard PIN?

Refunds via the paysafecard service team

To apply for a refund, please send an e-mail with the following information to

  • Your bank account details (including: Bank name, SWIFT code, account number, account holders name, branch number, institution number).
  • A copy of the paysafecard PIN(s).

Additional documents which may be required:

  • A copy of a valid form of official photographic ID (e.g. passport, driving licence or ID card - front and back)
  • Proof of address, such as an electricity bill, certificate of registration, tax assessment etc.)

Please remember that refunds may take up to eleven working days to process.