Why did my credit/debit card payment fail when purchasing PIN online?

There are several reasons why a credit or debit card payment may fail:

• The card issuer has declined the transaction. Contact them directly for information. 
• You have reached your card’s limits. Contact your card issuer for more information.
• Incorrectly entered 3D Secure code. You may have an additional security step (one-time password) enabled for online payments. Make sure you enter the correct code. For more information, contact your card issuer.
• Too many failed 3DS authentication attempts. Contact your card issuer for assistance.
• You have entered your card details incorrectly. Double-check the card number, the spelling of your name, card expiration date, CVV and try again. 
• Make sure to use credit or debit cards issued in your name only. We do not accept third-party payment instruments.
• You are trying to use a gift card. As currently we don’t accept gift cards, please try with a credit or debit card.
• The card you are trying to use is not Visa® or Mastercard®. Currently we accept payments only with these card types.
• You’re a resident of Belgium, Australia or The United Kingdom and are trying to use a credit card. Due to regulatory requirements, the use of credit cards for payments at the PIN Shop is not possible in these countries. Try using a debit card or an alternative payment method if available.
• The payment request has expired. Reinitiate the payment and complete it as soon as possible.
• Insufficient funds in your card. Try a smaller amount, a different card or an alternative payment method if available.
• You have reached your PaysafeCard account limits. Wait for them to be reset and try again. You could also purchase a physical PaysafeCard to use when paying online.
• Technical or connectivity issue. Perform basic troubleshooting as described in the related article below and re-attempt your payment.

Note: In some cases, your card issuer may reserve the amount for your failed card transaction attempt even though PaysafeCard did not debit it. They should automatically release the reserved amount back to your card within several days. The timeframe for this varies, so we suggest you contact your bank for more details.