What should I do if my Debit Mastercard® is retained by an ATM?
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This article addresses the Account & Card Debit Mastercard®. Information about the PaysafeCard Mastercard® product can be found here.
If your Debit Mastercard® happens to be retained by an ATM, first you should visit the section Account & Card > Debit cards and block your physical card to prevent any unauthorized use of your card.
To retrieve your card, get in touch with the bank responsible for the ATM. If they fail to assist you, you can cancel your physical card and order a new one via the Account & Card > Debit cards section within your PaysafeCard account.