Will I be charged a fee if I don’t use myPaysafe account or my 16-digit prepaid code?

What is a maintenance fee in relation to PaysafeCard prepaid code?

Maintenance fee is the fee you get charged to cover the costs associated with managing and maintaining your PaysafeCard prepaid code. If your PaysafeCard voucher is not fully redeemed within 1 month after purchase, you will be charged a maintenance fee. This fee will be deducted from your balance monthly until it is 0.00. However, your balance cannot go into negative. To avoid the maintenance fee simply spend the funds at a web shop within 1 month of purchase. 

An alternative way to avoid the maintenance fee is to register a myPaysafe account and top it up with your prepaid code. This allows you to store all your prepaid codes in a single balance and use higher limits amongst other benefits. myPaysafe account holders are not charged monthly maintenance fee for the prepaid codes that have been topped up in the account. 

To learn more, visit our fees and limits page.

What is Service fee in relation to myPaysafe account?

Service fee is the fee you get charged after a period of inactivity to cover the costs associated with managing and maintaining your myPaysafe account, including administrative expenses, customer support, operational costs, etc. 

If you haven’t used your myPaysafe for transactions for the period of 12 months, a Service fee will be deducted from your balance every month until your balance is 0.00. However, note that your balance cannot go into negative.

How to avoid the myPaysafe account Service fee?

Simply sign in and perform a transaction every 12 months. Such transactions include topping up PaysafeCard prepaid codes to your account, paying at webshops, PaysafeCard Mastercard payments, Account & Card prepaid card or Yuna card payments (available in certain countries only).

To learn more, visit our fees and limits page.