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Which documents can I use to prove my place of residence?

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Keep in mind that the details you provided for your PaysafeCard account must be the same as those shown on your document.

We accept the following documents for address verification:

  • A utility bill issued within the past 3 months (for heating, electricity, water, cable, landline telephone, sewer, gas). We don’t accept mobile phone bills.
  • A printed or electronically generated statement from your financial institution (bank, credit/debit card, investments – we don’t accept statements from purely online financial institutions, such as Revolut, PayPal etc.) issued within the past 3 months;
  • A photo ID which shows your place of residence, different from the ID you submitted for your identity verification;
  • A signed and stamped letter or electronically generated document from your financial institution issued within the past 3 months;
  • Government correspondence (including tax documents, court documents, pension bills, government-issued loans, fine or penalty tickets, certificate of electoral registration), issued within the past 12 months;
  • Mortgage documents issued within the past 12 months;
  • A tenancy agreement/contract, issued within the past 12 months.

Important requirements for your proof of address:

  • The document should contain your full name, current address, a document issue/expiry date, and a unique reference number (e.g. an account, invoice or customer number);
  • The issuing institution’s name, website and/or logo must be visible;
  • The copy should be submitted in a *.jpg, *.jpeg, *.bmp, *.gif, *.png or *.pdf file format;
  • A tenancy agreement should include either the signatures of both landlord and tenant, or the company/agency logo of the issuing institution.
  • Tax notifications and certificates of electoral registration must have been issued by the State office in your place of residence.

Other things to keep in mind:

  • We may at our discretion accept screenshots if they contain all necessary data.
  • We don’t accept P.O. boxes, business addresses or forwarding service addresses as a valid residence address. The address shown on your document must correspond to your physical place of residence.

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