Before initiating a dispute, keep in mind that if the payment is still pending, its authorisation can be declined or automatically expire after initiation. If a pending authorisation is declined or expires, the reserved funds will be released back into your Wallet account.

What should I do if my card is lost or my card details are compromised?

If you have lost your PaysafeCard Mastercard®, its details have been exposed, or it has been stolen, contact us immediately at any time to block your card using our hotline set up for this purpose:

• International hotline: +35316917107 (costs depend on your landline or mobile phone plan)

How do I dispute unauthorised transactions?

If you notice any transactions on your PaysafeCard Mastercard® that you don't recognise or didn't approve, please fill out our dispute form by selecting PaysafeCard and entering the relevant information. 

Once we receive your submission, our team will review your case, support you throughout the dispute process, and contact you if any additional information is needed.