Why did my bank transfer fail when purchasing a PIN online?

There are various possible reasons why an instant bank transfer may fail:

• The transaction was rejected by your bank. Contact your bank for more information.
• You’ve entered incorrect or incomplete online banking credentials. Double-check and try entering them again or contact your bank for further help.
• The name of the bank account does not match the name of your PaysafeCard account. Use only bank accounts registered in your name.
• Too many failed bank authentication attempts. Make sure you complete correctly the security authentication performed by your bank. Contact them directly for more information and assistance.
• Your bank is not supported. Try an alternative bank account or payment method.
• The payment request has expired. Reinitiate the payment and complete it as soon as possible.
• Insufficient funds in your bank account. Try a smaller amount or an alternative payment method.
• You have reached your bank’s limits. Contact your bank for more information.
• You have reached your PaysafeCard account limits. Wait for them to be reset and try again. You could also purchase a physical PaysafeCard to use when paying online. 
• Technical or connectivity issue. Perform basic troubleshooting as described in the related article below and re-attempt your payment.

Note: In some cases, your bank may reserve the amount for your failed transaction attempt even though PaysafeCard did not debit it. They should automatically release the reserved amount back to your bank account within several days. The timeframe for this varies, so we suggest you contact your bank for more details.