Do you have questions about paysafecard?

Find frequently asked questions and answers about using paysafecard here. Simply browse the different categories or use the search bar.

How do I cancel paysafecard Mastercard?

In order to cancel your paysafecard Mastercard, please send an email with the following information:

  • The email address of the my paysafecard account with which your paysafecard Mastercard is associated, 
  • as well as your first and last names
    to the following email address info@paysafecard.com.

If there is still credit on your paysafecard Mastercard, we recommend that you spend it first. Alternatively, we can transfer the remaining credit to your bank account. Please note that there will be a refund fee of EUR 7.50 for this.

Please give us the following information for this purpose:

  • your bank details including IBAN, BIC, bank name and account holder (the details of the account holder must match the data in my paysafecard).