My computer is locked and a message is demanding a payment with a PaysafeCard prepaid code in order to unlock it. What should I do?
Warning: If you receive a message like the one described above to unlock your computer, this is a fraud attempt!
PaysafeCard is not used as a payment method by the police or other authorities.
It is therefore likely that your computer has been infected with a virus. Never enter a PaysafeCard prepaid code to unlock your computer! Because even after entering a 16-digit code, your computer will still be infected with the virus and you will have lost the credit of your PaysafeCard prepaid code. To remove the virus, it is best to consult a computer specialist. You can find more information on the topic of security here.
If you have already purchased a PaysafeCard prepaid code and entered the 16-digit code in the corresponding field in your locked computer, you can still block the PaysafeCard prepaid code using this online form. Please note: The blocking can only take place if the credit of the PaysafeCard prepaid code has not been used up by the fraudsters.
If the entire value of your PaysafeCard prepaid code has already been used up, a refund or replacement of the money is not possible. In this case, we strongly recommend that you go to the police and file a report.