I have not received the push notification/SMS for confirmation of the payment.
Here are a few tips for troubleshooting.
Push notification:
- A stable internet connection is required.
- If you use an iOS device, make sure the "Do Not Disturb" mode is switched off.
- Make sure that the notifications in the PaysafeCard app are activated under Settings.
If you are still not receiving any push notification, please log into your PaysafeCard account (PaysafeCard) and select the "Re-activate two-factor authentication" option upon login or link your smartphone again via the "Link new device" function under Account and then in the Security menu.
SMS:
- If you are in a region where mobile phone coverage is not guaranteed, you may not receive the SMS code or it may be delayed.
- If the masked mobile phone number displayed on the "ID Check" page does not match your current number, log into your PaysafeCard account (PaysafeCard) and update the mobile number under the "Settings" page.
If you are still experiencing problems, please wait a few minutes and then try again.