Do you have questions about paysafecard?

Find frequently asked questions and answers about using paysafecard here. Simply browse the different categories or use the search bar.

I am over the age of 18 and have accidentally purchased a paysafecard junior PIN instead of a paysafecard classic PIN. What do I do?

The paysafecard junior PIN is a special type of card for minors (under the age of 18) and can only be redeemed in certain web shops. They are not accepted for sports bets or poker websites for instance.

If you are over the age of 18 and have purchased a paysafecard junior PIN by mistake, we can exchange it for a paysafecard classic PIN free of charge.

To do so, please send us the following documents by e-mail

  • Copy(ies) of the paysafecard junior PIN(s)
  • A copy of an official form of photographic ID (passport, driving licence or ID card - front and back)

Please ensure that any documents you send are legible and do not exceed 2 MB.