Do you have questions about paysafecard?

Find frequently asked questions and answers about using paysafecard here. Simply browse the different categories or use the search bar.

What does it mean if a paysafecard Mastercard transaction is reserved ("Pending transaction")?

Every transaction is initially reserved on your card. If the balance of the card is sufficient, the reservation is successfully completed and this amount is deducted by the online shop or store. If the reserved amount is not deducted by the online shop, it is automatically released again after 15 days.

If you wish for a reserved amount to be released sooner, please contact the online shop directly.