Pay safe with paysafecard

General 12.08.2013

The following generally applies:Every legitimate paysafecard transaction is processed via a secure SSL-encrypted website. There you enter your PIN to make a payment. This secure page is hosted by paysafecard. A paysafecard PIN should NEVER be entered on any site other than the secure payment page. paysafecard works in close partnership with the police and relevant authorities and forwards details on any transaction made with a wrongfully purchased PIN. paysafecard also strongly advises users to immediately report all cases of fraud, attempts at fraud or suspicions of fraud.


Beware of phishing

So-called phishing attacks are used by criminals to steal confidential paysafecard customer details such as usernames, passwords and PINs. Criminals attempt to do so with forged websites, e-mails and other online activities involving the unauthorised use of paysafecard logos. It can appear to a user that he or she is logging in to his or her my paysafecard account or it may be stated that he or she is able to officially pay for a purchase with paysafecard and is asked to enter his or her 16-digit PIN. However, the perpetrators of the scam obtain the PIN in this way. This is the theft of payment information (= paysafecard PIN). Phishing attacks are a constant danger for all businesses in the online payments and e-banking industries.

Please report suspicious websites to us
If you see any websites, e-mails or other online activity which you think is suspicious, please report it to the paysafecard security team at Our security team will immediately verify your report. All methods of payment can become the target of phishing attacks. Please remember our security tips.   


Security tips for you.

  • paysafecard will never ask you for confidential details such as a PIN via e-mail, text message or phone. Therefore, never pass on such details - regardless of who demands it!
  • Always make sure that the correct paysafecard URL is displayed in your browser's address bar. It makes no difference if you are checking your balance online or making a payment with paysafecard or my paysafecard: The paysafecard address should always begin with "https://"! This is the only way to guarantee that you are on an official and secure paysafecard webpage that is using the latest encryption standards. Any other internet address - even if it contains the word "paysafecard" - means that that page is not authorised by paysafecard and is part of a scam. The following also applies when surfing online: Always pay attention to the website's URL (= website address). Forged websites can sometimes look confusingly authentic and just like the original website. However, the forged website could display differences or spelling and grammatical mistakes, or use a different domain name, such as .net instead of .com. So make sure that you always look closely at the websites you visit!
  • Install and use anti-virus software as well as security features such as a firewall and e-mail filter. Always make sure that they are updated to ensure that their security features are up to date.
  • Use anti-phishing features provided by your e-mail client and web browser.
  • Never send confidential information via the internet without first making sure that the website is secure and trustworthy.
  • Never send sensitive or financial information by e-mail. Never respond to e-mails asking you to do so. This includes opening links included in the e-mail.
  • Never pass on personal details or information on your company, its structure or networks. Unless you are first convinced that this person is authorised to receive such information.
  • Remain ever wary of unsolicited calls, visits or e-mails from anyone asking you for your PINs. If an unknown person purports to be from a serious organisation, check his or her identity directly with that company.