What needs to be done if your company is in a direct contractual relationship with PaysafeCard but would like to make use of an official PaysafeCard payment gateway for the technical integration of PaysafeCard?
In this case, the integration partner to whom you make the request will carry out the technical integration. Our MSC also guarantees when working with integration partners a verified and high-quality implementation of PaysafeCard as a method of payment. You can find the technical steps to be carried out here.
How can I delete existing MSC users?
It is not possible to delete MSC users in your own, please contact our technical support team or your account manager and they support you.
Can I change the role of a MSC user?
Unfortunately, it is not possible. You will have to delete the existing user and add it again with the new role.
Which MSC roles exist?
Onboarding: Role you have during the onboarding of PaysafeCard
Finance: This role can check the reports
Technical: This role has access to all technical information
Superuser: This role has access to all information in the MSC and can also create new users. It’s assigned only to an authorised signatory of your company.
Operations: This role is for Paysafecash product only, users can send customer an Invite to Pay
What is the One Time Password (two-factor authentication)?
In order to protect your Merchant Service Center account against unauthorised access, in addition to your normal password, you also have to enter an authentication code that you can generate with the free “Google Authenticator” app (two-factor-authentication). For more information, please click here.
How can I reset my One Time Password?
Because of security reasons you cannot reset the OTP on your own. Please contact our technical support team or your account manager and they will reset it for you.
I have replaced / lost my smartphone and can no longer access the MSC.
Please contact our technical support or your customer advisor with the request to reset your one-time password, so that you can configure it on your new smartphone.
What should I enter in the field subnet in the onboarding step “IP Whitelist”?
The subnet is a logical division of an IP address. If you do not have any other information, please introduce 32 in this field.
How can I start a transaction?
Before you can start a transaction with PaysafeCard you must integrate it in your system. In order to do that please take a look at our technical documentation. You can also use our sample codes.
If you do not have computer knowledge we recommend you to use a verified plugin or a Payment Gateway.
The automated integration tests in the MSC are not working / How should I make the automated integration tests in the MSC?
Before you start with the tests you must implement PaysafeCard into your test system.
In order to perform the automated tests, you must follow these steps:
1. Start a transaction using the initiate payment call.
2. Make the redirection to the payment panel. You will find the redirection link in the response of the initiate payment call.
3. Do NOT introduce any PIN or take any further action in the payment panel.
4. Introduce the PaymentID (you will find it in the response of the initiate payment call) in MSC and start the test.
If you are following these instructions and the tests are not successful, please contact our technical support stating the paymentID used for the test.
These tests are only necessary if you are integrating PaysafeCard directly.