Your PaysafeCard account may be temporarily restricted during a transaction due to routine security checks or identity verification requirements. Such measures help protect your account and funds.

What should I do?

To resolve this, you may be asked to verify your identity or transaction by submitting specific documents. Please follow the on-screen instructions in your account. Any required file uploads should be completed directly through the secure link provided there. We’ll get back to you with email confirmation once your account is active again.

In case you can’t provide the documents we require, please contact us via the button below including details on the matter so we can advise further.

How long does it take to resolve this?

Verification timeframes may vary depending on current processing volumes. In most cases, it takes anywhere from a few hours to several business days.

We’ll notify you by email if we need additional information or once your account has been successfully reactivated.