Online PIN purchases are generally processed instantly, allowing you to see the 16-digit PIN on your screen ,or in your transaction history if you selected auto top-up.

Occasional delays may occur in receiving bank confirmation for successful payment processing or due to temporary connectivity issues. In such cases, it may take up to one full business day to receive the PIN, depending on your payment method. You will be notified via email as soon as your PIN is generated.

To view your online PIN purchases, visit your PaysafeCard transaction history.

If one business day has passed but you still haven’t received the 16-digit PIN, and the money has been deducted from your payment instrument, contact us via the button below. To assist you with this, we may ask you to provide us a bank statement or screenshot from your online banking.