I receive the following error message when I try to pay: This bonus PIN cannot be redeemed in a payment to this online shop. Please check the details you received with this PIN.
If you won your PaysafeCard in a competition, it is normally only redeemable at the online shop that the competition was held in partnership with. Please read the terms of use on your PaysafeCard or the information that came with your PaysafeCard PIN. If you need further help, send a photo of your PaysafeCard (front and back) by submitting a ticket via our dedicated contact form.