Do you have questions about paysafecard?
Find frequently asked questions and answers about using paysafecard here. Simply browse the different categories or use the search bar.
What do I do if I lose my card or it is stolen?
If you lose your paysafecard Mastercard or it is stolen, please immediately phone the hotline to have it cancelled.
The hotline is available under:
- free national hotline: 00800 9862 9862
- International hotline: 0044 20 3026 0210 (charges vary depending on your landline or mobile phone tariff).
Copyright © paysafecard.com Wertkarten GmbH. All rights reserved. Prepaid Services Company Limited is authorised by the Financial Conduct Authority (FCA) in the United Kingdom under the UK Electronic Money Regulations 2011 for the issuing of electronic money and payment instruments (FRN: 900021). paysafecard is a registered trademark of paysafecard.com Wertkarten GmbH. paysafecard Mastercard is issued by Prepaid Services Company Limited under licence from Mastercard International Inc. Mastercard is a registered trademark of Mastercard International Inc.