Do you have questions about paysafecard?

Find frequently asked questions and answers about using paysafecard here. Simply browse the different categories or use the search bar.

How do I check to see if my paysafecard PIN has been successfully frozen?

Enter the 16-digit paysafecard PIN in our Check Balance service. If your paysafecard PIN has been frozen, you will receive the message: "An error has occurred. Please contact the paysafecard service team." This means that this PIN cannot be used to make any further payments.