Do you have questions about paysafecard?

Find frequently asked questions and answers about using paysafecard here. Simply browse the different categories or use the search bar.

The refunded amount has not been credited to my bank account. What can I do?

Please remember that the refund of a 16-digit paysafecard can take up to eleven working days. If this time has already elapsed, but we have confirmed the refund, we recommend that you first contact your bank in order to check the transaction.