Do you have questions about paysafecard?

Find frequently asked questions and answers about using paysafecard here. Simply browse the different categories or use the search bar.

What can I do if I can't log in anymore? Or have forgotten my password/username?

If you cannot log yourself in, it is sometimes helpful to delete the cookies in your browser settings or try logging in with another browser.

 

Is your password not being accepted?

Use the "Forgotten your password" page to reset your password.

You can select one of two options:

Option 1: Reset password via SMS code

  • Enter the mobile number that is stored in your account.
  • Enter online the four-digit confirmation code that you receive via SMS (this can take several minutes).
  • Set new password.

Option 2: Reset password via e-mail

  • Enter the e-mail address that is stored in your account.
  • Click on the link that you receive from us via e-mail.
  • Enter online the four-digit confirmation code that you receive via SMS (this can take several minutes).
  • Set new password.

 

Is your username not being accepted?

Use the "Forgotten your username" page to have your username displayed.

You can select one of two options:

Option 1: Find out username via SMS code

  • Enter the mobile number that is stored in your account.
  • Enter online the four-digit confirmation code that you receive via SMS (this can take several minutes).
  • Your username is displayed.

Option 2: Find out username via e-mail

  • Enter the e-mail address that is stored in your account.
  • Click on the link that you receive from us via e-mail.
  • Your username is displayed.