Do you have questions about paysafecard?

Find frequently asked questions and answers about using paysafecard here. Simply browse the different categories or use the search bar.

What do I do if I have used a paysafecard PIN at an unauthorised online shop?

In such a case we are unable to take any responsibility. We recommend only using paysafecard at authorised online shops and to report this incident to the police. We are available to answer any questions the authorities may have at antifraud@paysafecard.com.

In order to be sure that you are using paysafecard at an authorised online shop, look for it in our acceptance points overview.

You can find more information on security questions about paysafecard here.