How to get the best use of Lara?
- Your message should be short and clear.
- Send just one sentence and one message at a time.
- Use the options (buttons) that Lara gives after asking a clarifying question – this helps her give you a more customized answer.
- Say merchant instead of naming a specific website or my bank instead of your bank’s name. Lara is constantly learning but she may not be able to understand what you are referring to if you are being too specific
- Use the terminology that is found across the PaysafeCard website to make it easier for Lara to understand you from one sentence, when referring to a specific PaysafeCard feature. For example when speaking about transferring money from your PaysafeCard to your PaysafeCard account, say deposit; when speaking about transferring money from your PaysafeCard account to your bank account or say withdrawal.
What's the in-account virtual assistant "Lara"?
Our in-account virtual assistant Lara provides personalized support to PaysafeCard customers which have questions about login issues, payment problems and many more. To experience the benefits of the in-account virtual assistant, simply log into your PaysafeCard account, visit the Support center section, and start a chat with Lara from there.
What are the benefits of using the in-account virtual assistant?
- Personalized assistance: Lara utilizes your account details to deliver customized answers and solutions tailored to your specific inquiry. Whether you encounter issues with blocked accounts, vouchers, your PaysafeCard Mastercard or other account-related concerns, Lara can identify the root cause and provide instructions to help you resolve the problems swiftly. This streamlines the support process, saving you valuable time and ensuring prompt issue resolution.
- Seamless transaction support: Whether you are making payments or topping up your account, the in-account virtual assistant can identify potential reasons for payment rejections. By pinpointing the specific issue, Lara can offer targeted guidance to help you successfully complete your transactions.