Do you have questions about paysafecard?
Find frequently asked questions and answers about using paysafecard here. Simply browse the different categories or use the search bar.
Why am I suddenly no longer able to top up my paysafecard with paysafecard PINs?
If you are unable to add any more PINs to your my paysafecard account, please check your current status under menu option "My status". If you have reached your top-up limit, you can upgrade your status there.
If you haven't reached your top-up limit, please check the following:
- Did you purchase the paysafecard PIN in the same country in which you signed up for my paysafecard? Please remember that your my paysafecard account may only be topped up with paysafecard PINs purchased in the same country in which your my paysafecard account is registered.
- Did you enter the paysafecard PIN correctly? Please always check that you have entered the PIN correctly before clicking "Add credit".
- Does your paysafecard PIN still have funds? Only PINs with funds remaining on them can be added to my paysafecard.