How to lock your my paysafecard account in case of emergency

To lock your my paysafecard account please carefully complete the relevant form on this page:

  1. Enter your e-mail address, first and surname, customer number and username in the relevant fields.
  2. Please describe as precisely as possible what has happened in the "Message" field.
  3. Send the message to the paysafecard service team. If you would like to reactivate your my paysafecard account at a later date, you can contact us at any time by e-mail at Alternatively, you can also contact us by phone under 0800 500415 .

General security tips for your my paysafecard account

The security of your my paysafecard account has the highest priority. For this reason, keep the login details of your account secret. Moreover, you should ensure that you have access to your e-mails as your e-mail address is used to reset your password or for communication concerning your account.

Regardless of whether you use a public computer, your own computer or your smartphone, you should always ensure that your my paysafecard login details are not stored in your browser, cached or are recorded in some other form.

If you notice suspicious activity or transactions in your my paysafecard account, please change your account password immediately and contact the paysafecard service team!

Do you have any questions?

Are you looking for more information or do you have questions about using paysafecard? Our customer service team is happy to help you.