paysafecard is as valuable as cash
paysafecard is as practical and as safe as cash - and naturally just as valuable. So treat your paysafecard PINs with as much care as you do cash and look after your my paysafecard login details. Important: Passing on your paysafecard PINs to a third party allows that person access to the balance you've already paid for.
Only pay at authorised webshops
Only ever enter your paysafecard PINs or my paysafecard login details in the payment panel of authorised paysafecard online shops.
You can recognise an authorised paysafecard online shop by the following:
- The payment window's internet address begins with "https://customer.cc.at.paysafecard.com".
- The security certificate is issued to "customer.cc.at.paysafecard.com". You can check this by clicking on the padlock icon that's next to or inside your browser's address bar.
If you're unsure if a website is trustworthy, please contact the paysafecard service team. We'll be happy to check for you if the website is an authorised paysafecard online shop before you make a payment there.
Only buy paysafecard from official sales outlets
Only buy your paysafecard PINs from official sales outlets. You can find these with the paysafecard sales outlet finder and the paysafecard app. paysafecard is available at many supermarkets, petrol stations and newsagents in your area. Is your local sales outlet closed or you don't want to leave the house? Only ever buy paysafecard online from vendors approved by us.
Please note: It is prohibited to buy, sell or trade paysafecard PINs on unauthorised internet platforms, such as online exchanges. That's why you should never buy paysafecard at online auction sites such as eBay. Also, never swap paysafecard PINs on websites or in forums. This is for your own security as the sale of paysafecard PINs on unauthorised websites and exchanges is often associated with fraudulent activities and paysafecard cannot guarantee that you will receive a valid paysafecard PIN. If you have bought paysafecard PINs from an unauthorised sales outlet or online platform, paysafecard is unable to provide you with a refund. So please always use authorised paysafecard sales outlets or the official online PIN shop.
Keep paysafecard safe
Never share your 16-digit paysafecard PIN or my paysafecard login details with a third party. The paysafecard service team will only ever ask you for the serial number and never for the complete paysafecard PIN. Moreover, only ever enter your paysafecard PIN or my paysafecard login details when paying at official paysafecard acceptance points.
Just in case: freeze your credit in time
If you lose a paysafecard PIN or have one stolen from you, you can freeze it. Call the paysafecard service hotline immediately under 0800 500415 - local tariffs apply, Monday to Sunday, 24 hours a day. In order to freeze the paysafecard PIN we need its serial number. The paysafecard service team will let you know what do next.
Locking your my paysafecard login
Should you suspect your my paysafecard access is being used by someone else, you can lock it immediately. Please call the paysafecard service hotline immediately under 0800 500415 (local rates apply) open 24 hours a day, seven days a week
Further reading about online security
Security is of the utmost importance to us. For this reason, we have put together a collection of the most important things to know about paying safely online.