Do you have questions about paysafecard?

Find frequently asked questions and answers about using paysafecard here. Simply browse the different categories or use the search bar.

Why has a payment been deducted from my paysafecard PIN, but not credited to the online shop?

The transaction amount is usually credited to the online shop within a few minutes. In very rare cases (such as in the event of a technical error) the online shop is unable to complete a transaction even though the amount has been deducted from your paysafecard.

Please contact the online shop's customer service for the amount to be credited retroactively. Send the following transaction details to ensure that your request can be correctly processed by the online shop:

  • Transaction ID
  • Online shop ID
  • Your username at the online shop
  • The e-mail address you used when you signed up at the online shop.

The above details can be found in the transaction overview of our balance check service.