Do you have questions about paysafecard?
Find frequently asked questions and answers about using paysafecard here. Simply browse the different categories or use the search bar.
Does paying with and using my paysafecard entail any charges or fees?
Using my paysafecard is free. The following paysafecard fees continue to apply based on the paysafecard T&Cs:
- Redemption fee: A refund, as described under the general terms and conditions, entails a fee of 7,50 EUR. This is deducted from the refunded amount. This fee applies to each refund.
- Maintenance fee: For paysafecard PINs there is a service charge of 3 EUR a month, which comes into effect 12 months after purchase. This is deducted from the balance of the paysafecard PIN.
- Transaction fee: The transaction fee is a customer fee which can be charged by individual pre-defined retailers and which must be declared.
- Conversion fee: paysafecard charges a fee of the transaction amount for transactions involving a conversion into a foreign currency. The paysafecard currency converter lets you instantly see the current exchange rate. Simply enter the amount and the currency to convert them.