Do you have questions about paysafecard?

Find frequently asked questions and answers about using paysafecard here. Simply browse the different categories or use the search bar.

How do I get a refund of the balance of my paysafecard PIN?

Refunds via the paysafecard service team

To apply for a refund, please send an e-mail with the following information to info@paysafecard.com:

  • Your bank account details (including: name of the bank, BIC / Swift Code, IBAN and/or account number, sort code and name of the account holder).
  • A copy of the paysafecard PIN(s).

Additional documents which may be required:

  • A copy of a valid form of official photographic ID (e.g. passport, driving licence or ID card - front and back)
  • The complete and current address of the account holder (house number, street name, town/city, county and postcode).

Please remember that refunds entail a processing fee of 7,50 EUR which is deducted from the balance of the paysafecard PIN(s). Refunds may take up to eleven working days to process.