Do you have questions about paysafecard?

Find frequently asked questions and answers about using paysafecard here. Simply browse the different categories or use the search bar.

How do I get a refund of the balance of my paysafecard PIN?

We can refund the balance of your paysafecard PIN. Please have the following details and documents ready to complete the online refund request:

  • Your bank account details (bank name, IBAN, BIC)
  • A copy of the paysafecard PIN(s).

Additional documents which may be required:

  • A copy of a valid form of official photographic ID (e.g. passport, driving licence or ID card - front and back)
  • The complete and current address of the account holder (house number, street name, town/city, county and postcode).

Please remember that refunds entail a processing fee of 7,50 EUR which is deducted from the balance of the paysafecard PIN(s). Refunds may take up to 2-3 working days to process.

This way to the online refund request form.