Refunds

1. How long does it take to refund the balance of my paysafecard PIN?

   Refunds usually take up to eleven working days to complete. You will be informed by e-mail as soon as your request has been processed.

2. The refunded amount has not been credited to my bank account. What can I do?

   Please remember that the refund of a 16-digit paysafecard can take up to eleven working days. If this time has already elapsed, but we have confirmed the refund, we recommend that you first contact your bank in order to check the transaction.

3. How do I get a refund of the balance of my paysafecard PIN?

   We can refund the balance of your paysafecard PIN. Please have the following details and documents ready to complete the online refund request:

   • Your bank account details (bank name, IBAN, BIC)
   • A copy of the paysafecard PIN(s).

   Additional documents which may be required:

   • A copy of a valid form of official photographic ID (e.g. passport, driving licence or ID card - front and back)
   • The complete and current address of the account holder (house number, street name, town/city, county and postcode).

   Please remember that refunds entail a processing fee of 7,50 EUR which is deducted from the balance of the paysafecard PIN(s). Refunds may take up to 2-3 working days to process.

   This way to the online refund request form.

4. How do I have the remaining balance of my paysafecard account paid out to me?

   You can transfer your my paysafecard PIN balance to your bank account at any time. To do so, please send us the following information by email info.lt@paysafecard.com:

   • Your bank account details (sort code, account number, name of bank, name of account holder, IBAN, BIC)
   • Your full first name and surname
   • A copy of a valid form of photographic ID (e.g. passport, driving license or ID card - front and back)

   Please ensure that the documents you send are legible and do not exceed 5 MB.

   Each bank transfer entails a fee of 7,50 EUR, which is directly deducted from the amount paid out.

   As soon as you send us this information, the money will be transferred to the specific account within 2-3 working days.