Do you have questions about paysafecard?
Find frequently asked questions and answers about using paysafecard here. Simply browse the different categories or use the search bar.
- How long does it take to refund the balance of my paysafecard PIN?
Refunds usually take up to eleven working days to complete. You will be informed by e-mail as soon as your request has been processed.
- The refunded amount hasn't been transferred to my bank account. What do I do?
Please remember that a refund can take up to eleven working days. If this time has already passed, please send us an e-mail with the refund reference number and the serial number(s) of the paysafecard PIN(s) to email@example.com.
- How do I get a refund of the balance of my paysafecard PIN?
Refunds via the paysafecard service team
To apply for a refund, please send an e-mail with the following information to firstname.lastname@example.org:
- Your bank account details (including: name of the bank, BIC / Swift Code, IBAN and/or account number, sort code and name of the account holder).
- A copy of the paysafecard PIN(s).
Additional documents which may be required:
- A copy of a valid form of official photographic ID (e.g. passport, driving licence or ID card - front and back)
- The complete and current address of the account holder (house number, street name, town/city, county and postcode).
Please remember that refunds entail a processing fee of 7,50 EUR which is deducted from the balance of the paysafecard PIN(s). Refunds may take up to eleven working days to process.
- How do I have the remaining my paysafecard PIN balance paid out to me?
You can transfer your my paysafecard PIN balance to your bank account at any time. To do so, please send us the following information by email email@example.com:
- Your bank account details (sort code, account number, name of bank, name of account holder, IBAN, BIC)
- Your full first name and surname
- A copy of a valid form of photographic ID (e.g. passport, driving license or ID card - front and back)
Please ensure that the documents you send are legible and do not exceed 5 MB.
Each bank transfer entails a fee of 7,50 EUR, which is directly deducted from the amount paid out.
As soon as you send us this information, the money will be transferred to the specific account within 2-3 working days.
Do you have any questions?
If you can't find the answer to your question, please contact the paysafecard service team.