Why was my Debit Mastercard® payment declined?
Copied to clipboard
This article addresses the Account & Card Debit Mastercard®. Information about the PaysafeCard Mastercard® product can be found here.
Here are the most common reasons for a failed card payment attempt.
General mistakes
- Incorrectly entered card details such as your 16-digit card number, CVV, or expiry date. If your card details are saved and get auto filled when paying online, try deleting them from the website and entering them again.
- Insufficient balance. The Debit Mastercard® is linked to your Account & Card balance only. Visit the Account & Card section in your PaysafeCard account to check if there is enough money and make a top-up if needed.
- Blocked PaysafeCard account or Debit Mastercard®. You can check your account status by visiting your PaysafeCard account’s Dashboard. To check your card status, visit the section Account & Card > Debit cards.
- Reached daily or monthly limit. Log in to your account and go to the section Account & Card > Debit cards or check our dedicated limits page. For contactless payment limits, visit our relevant article linked below.
- Incorrectly entered card PIN. You can check your physical card PIN via the section Account & Card > Debit cards. If you’ve entered your PIN incorrectly 3 consecutive times, your card might have been blocked. Contact us if your payments keep failing after entering a valid PIN.
- You failed or did not complete the 3D Secure payment authentication. Learn more about 3DS payments from our dedicated page linked below.
Restricted payments
The Debit Mastercard® cannot be used for:
- Travel and accommodation transactions covering expenses at hotel chains, cruise ships, general lodging, car rentals and payments at automated fuel dispensers.
- Purchases with cashback, where you receive an amount back in cash over the counter.
- Manually keyed-in transactions, where the cashier enters your card details manually in the POS terminal and attempts to charge your card for payment such as mail/phone orders.
Technical problems
- The contactless chip of your physical card might be damaged. Make several payment attempts at different terminals and if none of them works you can order a replacement card.
- Technical or connectivity issues with the merchant POS terminal or ATM. For online payments, try deleting your card details from merchant website, troubleshooting your browser, and making the payment again. For payments at physical locations, try inserting your plastic card in the terminal to make a chip and PIN payment.
If you believe your payment should have been processed, or you encounter issues with a particular shop or web store, contact us for assistance.