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I bought a PaysafeCard code instead of a PaysafeCard Gold code by mistake. What do I do?

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PaysafeCard Gold is a special PaysafeCard prepaid code, designed for customers over 18 years of age and residing in Montenegro. It designed to be used for Sports Betting, Poker and Casino merchants.

Here you can find more information on our partners that accept PaysafeCard and PaysafeCard gold.

If you are under 18 years of age and have mistakenly purchased a PaysafeCard Gold code, we can exchange this free of charge for a PaysafeCard Classic code.

Please contact us through our online form below attaching the following documents:

Copy of the PaysafeCard prepaid code(s) purchased in error;
Copy of your official photo ID (e.g. passport, driving license or identity card; front and back).

Please ensure that the documents sent are easily legible and their size does not exceed 2 MB in size.

Note that such exchanges are one-time exceptions made as a goodwill gesture. Thus, further exchange requests might not be honoured.

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I bought a PaysafeCard code instead of a PaysafeCard Gold code by mistake. What do I do?

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