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Which documents can I use as proof of residence?

You are required to prove your place of residence during the upgrade process to Unlimited. The document to prove your place of residence must have been issued by a government authority, utility company or financial institution. It must include the following information: Your first name and surname, your current address, a date (e. g. issue date, creation date or period of validity etc.) as well as a unique reference number, such as an account number, invoice number or customer number. Please remember that the details in your my paysafecard account must match those on the documents you submit.

The address on your verification document must match your physical place of residence. Unfortunately, we are unable to accept documents with a P.O. Box address, business address or the address of a forwarding service.

If you are unable to scan your documents, you may also send us a copy by post.

 

The following forms of proof of place of residence are accepted:

  • Energy provider bill
  • Bank statement
  • Tax assessment
  • Photographic ID
  • Mortgage statement
  • Certificate of voter registration
  • Correspondence between you and a government authority regarding the receipt of benefits such such as a pension, unemployment benefits, housing benefits, etc.

 

Utility company bills

Bills from energy companies older than three months old may not be uploaded as proof of residence. Generally accepted documents are:

  • Gas bill
  • Electricity bill
  • Water bill
  • Cable company bill (but not from satellite TV companies)
  • Landline telephone bill

Bills for mobile services such a mobile phone etc. are not accepted as proof of place of residence.

 

Please note the following requirements for any documents submitted to us:

Bank statement

The bank statement may not be older than 3 months. Your bank balance and transaction details may be blacked out. However, please ensure that the following information is clearly legible:

  • First name
  • Surname
  • Address
  • Account number
  • Issue date

Photographic ID

Photographic ID on which your home address is visible may be uploaded as proof of your address. The photographic ID must still be valid and may not be the same document uploaded for the verification of your personal details. For example, if you used your driving license as proof of your identity, you must provide a different document to prove your place of residence, even if your current home address is the same as that on your driving license.

Tax assessment

Uploaded tax assessments must be from the tax, financial or government authority responsible for your current home address in order for the verification process to be completed successfully.

This means that we cannot accept a tax assessment from a Spanish tax authority, for example, to verify a UK address, even if it is addressed to a UK address.

A tax assessment provided to verify your home address must have been issued within the last 12 months and contain the following information:

  • First name
  • Surname
  • Address
  • Tax or account number
  • Issue date

Certificate of voter registration

A certificate of voter registration, such as a certificate of registration, can also be used to verify an account. However, it must meet the following criteria:

  • The document must have been issued by the government authority responsible for voter registration in the area in which you live.
  • It must have been issued within the last twelve months.
  • It must include your first name, surname and current home address.

Correspondence from a government authority regarding the receipt of benefits

Correspondence from a government authority regarding the receipt of benefits such as a pension, unemployment benefits etc. may be uploaded for the verification process. Such correspondence must meet the following requirements:

  • The document must have been issued by the government authority responsible for such benefits in the area in which you live.
  • It must have been issued within the last six months.
  • It must include your first name, surname and current home address.

Mortgage statement

Mortgage statements serving as proof of place of residence must have been issued by your bank or credit institute within the last twelve months and include the following information:

  • First name
  • Surname
  • Address
  • Account number
  • Issue date