Do you have questions about paysafecard?

Find frequently asked questions and answers about using paysafecard here. Simply browse the different categories or use the search bar.

I haven't received the text message confirming my mobile number. What do I do?

You can resend the text message to confirm your mobile number. Simply log in to your my paysafecard account and click on "Resend text message".

If you request a new text message, please remember the following two points:

  • Please check that you have entered your mobile number correctly. If this is not the case, you can correct your mobile number.
  • The message to confirm your mobile number may take some time to arrive. If this is the case, you can log in to your my paysafecard account at a later time and confirm your mobile number then.

If you don't receive the second text message, please send us an e-mail with the following information to

  • The e-mail address you entered during registration OR your my paysafecard username.
  • Your full name