Do you have questions about paysafecard?
Find frequently asked questions and answers about using paysafecard here. Simply browse the different categories or use the search bar.
Does paying with and using my paysafecard entail any charges or fees?
Using and paying with my paysafecard is essentially free. However, the following fees may apply:
- Redemption fee: A refund, as described under point 15 of the general terms and conditions, entails a fee of 7,50 EUR. This is deducted from the refunded amount. This fee applies to each refund.
- Maintenance fee: paysafecard charges a maintenance fee of 5 EUR a month if the customer does not use his or her my paysafecard account to complete a payment transaction within a period of 12 months. This fee is charged at the beginning of each month from the first month after this 12-month period passes and is deducted from the customer's my paysafecard account.
- Transaction fee: The transaction fee is a customer fee which can be charged by individual pre-defined retailers and which must be declared.
- Conversion fee: paysafecard charges a fee for transactions involving conversion into foreign currency. The paysafecard currency converter lets you instantly see the current exchange rate. To convert, simply enter the desired amount and select the currencies.