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Find frequently asked questions and answers about using paysafecard here. Simply browse the different categories or use the search bar.

How do I order paysafecard Mastercard?

Get your paysafecard Mastercard in five steps:

Step 1: Ordering

As a my paysafecard account holder, simply select menu option “paysafecard Mastercard” to begin ordering your card. Select a card design, check your personal details and make any necessary changes. Accept the General Terms and Conditions and confirm that you have entered your details correctly. You can then submit your order.

Please note: Upon confirming the order, the annual fee of €9.90 is automatically deducted from your my paysafecard account. If the balance of your account is insufficient, you must first top this up.

Step 2: Identity verification

Upload a copy of an official form of photographic ID to confirm your identity. Once you have sent your documents, they will be verified. Once they have been successfully verified, you will be informed by e-mail.

Please note: If you already have an Unlimited account, this is not necessary.

Step 3: Activate your card

Your paysafecard Mastercard will be sent to your address by post as soon as you confirm the order. Once you have received your card (delivery may take between 14 and 20 working days) and your identity verification has been completed, you must activate your card in your my paysafecard account. Please click on “Activate now” in the “paysafecard Mastercard” section and enter the last 4 digits of the card number in the relevant field.

Step 4: PIN for offline payments

Paying in restaurants, hotels or local shops requires entering a 4-digit PIN. This can be sent to your mobile phone by text message by simply clicking on “Request PIN”.

Please note: It may take a few minutes for the text message to arrive.

Step 5: Top up and use

Top up your paysafecard Mastercard via your my paysafecard account by simply entering the desired amount in the relevant field. paysafecard Mastercard lets you pay online and offline at millions of shops wherever Mastercard® is accepted.