Do you have questions about paysafecard?
Find frequently asked questions and answers about using paysafecard here. Simply browse the different categories or use the search bar.
Why has a payment using my paysafecard Mastercard failed?
Since this could have numerous causes, please check the following possibilities carefully:
Insufficient funds on the paysafecard Mastercard
Please note that deposits into your my paysafecard account are not automatically available for payments made using your paysafecard Mastercard. You must load your paysafecard Mastercard by manually transferring funds from your my paysafecard account onto your card. To do so, click on "paysafecard Mastercard" from the menu of your my paysafecard account, and move the slider to the right. Confirm the reload by clicking the "Confirm" button. You can also view your current card balance on this page. Please always ensure that your paysafecard Mastercard has sufficient funds available for every payment you make.
paysafecard Mastercard not yet activated
To be able to make payments, please ensure that you activate and load your paysafecard Mastercard after you receive it. To activate your card, go to your my paysafecard account and click into "paysafecard Mastercard" from the menu. From there, click on "Activate now" and enter the last 4 digits of your card number. Following successful activation, your card balance must be loaded via your my paysafecard account.
If the activation button does not appear, it is because your photo identification document has not yet been successfully verified. You will be informed by email as soon as your verification is successful, or if the identification document does not prove to be valid.
PIN entry for offline payments not required
You must be prompted for a PIN in order to make offline payments using your paysafecard Mastercard. Important: You cannot use paysafecard Mastercard for any offline payments which, by default, do not request a PIN-code authorisation of the cardholder at the terminal (e.g. parking garages, toll booths, etc.).
Incorrect card details
Please ensure that you have correctly entered all card details:
- Card type: Mastercard®
- Card number: 16-digit number - found on the front of your card
- Valid to: MM/YY, found on the front of your card
- Card verification code: 3-digit verification code (CVC) - found on the reverse side of your card, next to the signature panel
- 4-digit PIN: If you forget your PIN, you can request it at any time via your my paysafecard account by entering the menu item "paysafecard Mastercard" and clicking on "Forgotten your PIN?".
Payment limit reached
An overview of your limits can be found in your my paysafecard account under the menu item "Limits and Status", or here. Please note that the payment limit is set at 1,000 EUR. The daily transaction limit is EUR 2,000.
Children under 18: Payments blocked on certain websites
Cardholders under the age of 18 are not permitted to make payments with their paysafecard Mastercard at certain online outlets, such as gambling providers or websites containing adult content.