Do you have questions about paysafecard?

Find frequently asked questions and answers about using paysafecard here. Simply browse the different categories or use the search bar.

What fees are there for topping up paysafecard Mastercard?

The following fees apply to paysafecard Mastercard:

Annual fee

The initial annual fee of 9,90 EUR is deducted from your my paysafecard account when you order paysafecard Mastercard. After one year, this annual fee is deducted again from your account.

Top-up fee and top-up limit

Each time you top up your paysafecard Mastercard, a top-up fee of 4% of the top-up amount is charged. You can transfer a maximum of 1,000 EUR per day onto your paysafecard Mastercard (minimum: €1.00).

Here is an example as reference:

If you top up your paysafecard Mastercard by €25, a top-up fee of 4% of the top-up amount is charged. In this case, it would be €1. This means that €25 is credited to your card and €26 is deducted from your my paysafecard account.

Cash machine withdrawals (national and international)

3% (minimum €3.50) fee for ATM cash withdrawals.

Currency conversion fee

2% fee for payments in foreign currencies (is applied when currency of the payment differs from the currency that the my paysafecard account is held in).

Card replacement fee (loss, theft, damage)

In the event that your card is lost, stolen or damaged, you can have a new paysafecard Mastercard issued. The issuing fee for the replacement card is €5. This amount is deducted directly from the balance of your paysafecard Mastercard.