Do you have questions about paysafecard?

Find frequently asked questions and answers about using paysafecard here. Simply browse the different categories or use the search bar.

I have not received my paysafecard Mastercard. What do I do?

Please be advised that delivery of the paysafecard Mastercard can take up to 10 working days (or longer in rare cases).

If you have not received your paysafecard Mastercard in the mail within 10 working days of your order, please check that your registered address is correct and provided in full. To do so, click on "My details" from the menu of your my paysafecard account. Please ensure that your street name, house number, door number and postcode are exactly the same as on your registration form, i.e. as per your residence/establishment permit.

Should there be any deviations therein, please email us a copy of your proof of address: info@paysafecard.com. A list of accepted documents can be found here. We will verify your documents, correct your address if necessary, and send you a new card.